Shipping
Shipping Destinations
We currently ship to any street address in the lower 48 United States, excluding PO Boxes. For shipping to APOs, FPOs, and rates outside the contiguous U.S. please contact us.
Shipping Methods
Our goal is to offer you the most efficient shipping method possible. All STRATUS orders to the lower 48 United States are shipped via FedEx, and select Common Carrier freight carriers. Delivery of Common Carrier orders will require an adult signature at the time of delivery. Please keep this in mind as you schedule delivery times and locations.
Shipping Locations
Orders ship from our warehouse centrally located in Columbus, Ohio. Also, we occasionally use distributor shipping centers across the United States to maximize part availability and minimize the time it takes for you to receive the order.
Shipment Delivery Time
Your purchase of in-stock merchandise will be shipped on the day you order if we receive the order prior to 2 PM Monday through Friday, not including standard business holidays. Orders received after 2 PM local time will be shipped the next business day. Special orders and out-of-stock merchandise may require additional time prior to shipment. If shipment of your order is delayed, Axiom Tool Group will notify you by email.
Orders Damaged in Shipping
If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Then contact Axiom Tool Group Customer Service to inform us of the situation. If you are not present at the time of delivery and cannot refuse shipment, please contact Customer Service to make arrangements to return the damaged order.
Shipping Refunds
Your original shipping charge will only be refunded for a part sent to you in error, a defective part, or an order you refuse due to damage in shipping. This refund will automatically be credited once we receive and inspect the item. If only a portion of your order is returned, the refund for shipping costs will be prorated. Please see the Returns Policy for further details.
We will also pay for return shipping for a part that was sent to you in error, received defective or damaged in shipping. If you believe you qualify and would like us to pay for return shipping, you must email before attempting to return the item. COD shipments will not be accepted.
Early Subscription Cancellation
If your Filter Subscription is cancelled any time prior to one year, you will be charged for accrued shipping.